Start-up Barat kini lirik pasar Asia Tenggara, khususnya Indonesia
Pertumbuhan dan perkembangan e-commerce, start-up di Asia Tenggara saat ini semakin tinggi. Tercatat dari tahun 2015 semenjak era Masyarakat Ekonomi Asean. Dan dari tahun ketahun hingga tahun 2017 ini. Bahkan, “Indonesia bisa jadi negara ekonomi digital terbesar di Asia Tenggara. Ini mimpi yang realistis dan bisa kita wujudkan bersama,” tegas Menteri Komunikasi dan Informatika Rudiantara. Tercatat peningkatan 17% dari tahun 2016 atau lebih dari 26,2 juta pelaku usaha e-commerce menurut Badan Pusat Statistik dan kajian data Kementrian Komunikasi dan Informatika Republik Indonesia. Bahkan asosiasi para pelaku kegiatan e-commerce di Indonesia yang tergabung dalam iDEA pun mengiyakan hal itu.
Tidak hanya itu China seperti yang kita kenal dengan raksasa e-commerce-nya Alibaba kian eksis dengan mengakuisisi beberapa pelaku e-commerce seperti Lazada. Pelaku besar di negara belahan barat seperti Amazon juga mulai melirik pasar Asia Tenggara.
Faktanya Indonesia dapat menjadi salah satu negara yang dapat menguasai pasar Asia Tenggara, Namun apakah Anda siap untuk itu semua?
JivoChat melirik para pelaku industri UMKM khususnya yang melirik ranah daring sering kali merasa terhambat akan banyaknya virtual assistance yang harus disediakan untuk mengelola situs komersial mereka, jejaring sosial seperti facebook, atau komunikasi konsumen via telegram, WhatsApp, dll. Dengan layanan satu applikasi, para pengelola lebih dimudahkan untuk membalas dan berkomunikasi dengan calon konsumen potensial mereka. Ini yang digaris bawahi oleh startup asal California Amerika Serikat. Para pengeloa cukup mengakses satu applikasi yang terintegrasi kesemua layanan komunikasi, mengetahui performa dan kepuasan pelanggan akan setiap customer service, hingga mendapatkan informasi mengenai konsumen yang terhubung.
JivoChat diklaim dapat menjembatani missing link yang selama ini ditunggu oleh para pelaku e-commerce di Indonesia. Pasar Asia Tenggara seperti Indonesia yang dominan dengan WhatsApp ketimbang Telegram akan dapat di fasilitasi dengan applikasi yang satu ini. Clayton Quist, selaku account manager dari JivoChat yang bertugas menjembatani komunikasi kemitraan Benang Merah Komunikasi International dan JivoChat menyatakan, bahwa JivoChat saat ini sedang tengah menjalin menjalin progresi api sdk dari perusahaan WA tersebut. Mari kita simak ulasan dari mereka dibawah ini.
JivoChat is the best communication app for online business owners to chat with their website visitors to increase customer retention and sales. Yes! It’s free, no kidding.
JivoChat is much more than just a Live Chat! It’s the most powerful communication tool for you to use for your online business. Your customers aren’t only browsing your website for more info. They are constantly checking your Facebook profile, your Viber/Telegram/Whatsapp accounts, etc. You must be completely ready to provide great Customer Service wherever they are.
Pros Of JivoChat
While it is quite clear how Jivochat can assist you with your business website, we have compiled a list of the best advantages that you get with Jivochat.
Customizable chat options allow you to translate the text into 20 different languages. This will break the language barrier and your customers will be better served.
Since you can view all reports and graphs, you can monitor your employee performance and service quality.
The ‘sneak peek’ feature is a great addition. You can see exactly what your customers were writing even if they don’t send it.
You can access social media profiles and contact details of your customers to learn about their interests and page view history.
Cons Of JivoChat
There are always a few areas which can be improved. Here are some of the drawbacks of Jivochat.
Even when Jivochat is available for most mobile devices, it doesn’t have an app for Windows Phones.
It is not available for freelancers
Integrations although quite effective are limited in numbers as compared to other chat services.
The security features and certificates are questionable but if you compare it with other similar software out there, this one still looks.
Is JivoChat Better Than Other Similar Tools?
With time, several other online service platforms have been developed. Therefore, Jivochat cannot be considered as one of its kind software. This is why it is important to get an idea of where it stands among other services of the same type.
A free package is a great option for smaller business setups which only need to talk to their customers. The freemium account facility is not available in some of the other online service platforms and so it gives Jivochat a clear edge.
Jivochat also gives you real time monitoring options. You can see in real time what your customers are looking for rather than viewing queries posted earlier. This gives an impression to the customers that your services are prompt and efficient.
Security is one area where Jivochat may be lacking. It doesn’t have many security certifications to its name. However, for starters and medium sized businesses, it shouldn’t be too much of a problem.
Is It Simple To Use?
Online chat services are normally simple to use. Jivochat is no exception. With the wide range of features and integrations, it becomes all too easy for your employees to use this software in a productive manner. Also, if you find it difficult working with any of the features, the online support team is there to guide you through. As you land on the website, an agent asks you for your possible queries. It gives an indication how prompt the customer service might be. We shall look at some of the main features to give you an idea how easy this software really is.
What Users Are Saying About JivoChat?
Jivochat customers have generously reviewed it on social platforms. We considered it important to give you insights from actual users. The response is generally been a positive one. Most customers have appreciated various features of this chat service. Also, there are a few general complaints from a few customers.
Offline lead generation feature is a huge plus. Even when the support agents are not available for online chat, the offline form allows you to understand and answer the queries once they get back online.
File sharing is normally not an option for online customer services. However, Jivochat allows this feature too. Customers really admired this option because they could easily share PDF files with their customers. Also, it’s a simple drag and drop function so it doesn’t take too much of your time.
Since Jivochat is an open API software, it allows the customers to customize the app and fit it with their website. This customization option has made this software usable for websites of all sizes and nature.
Some of the users complained about the small number of integrations. They suggested that other competitor apps had as many as 40 and more integrations. Also, there is no social media support available.
Is It Popular?
To get detailed insight about how the official website is performing on the internet, we turned to independent website reviewers. Since these reviews are based on stats, customers are more likely to trust these numbers. In many ways, these reviews are a much fairer indication because they are not biased at all.
According to SimilarWeb, Jivochat has a decent ranking among the websites of its similar nature. It ranks among the top 12,000 which is quite decent. The total number of visits for the month of November has exceeded 70K. As compared to last month, the number of visits has increased by more than 17%.
On the other hand, according to Alexa, the global ranking for Jivochat is not the best. In fact, it doesn’t even rank among the top 100,000 websites in the world. The rankings have slumped a bit in the last few months but for a website that offers a specific software, you can’t expect top rankings.
Based on the monthly traffic which is more than 70k, we can say that it is very popular in the particular industry.
To give a fair judgment, Jivochat is worth a try. From the review, it is quite clear that there are areas which need improvement but on the whole, it’s a decent chat tool for small and medium sized websites which are looking for a chat service which is prompt and efficient. Also, it has Facebook integration which can boost your social media presence as well.
From efficient integrations, to highly facilitating features to open API customization services and much more Jivochat has covered the most important aspects needed in a business website which makes it a strong candidate for most websites.